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[afro-nets] Implementation of Performance Support Approaches in Central America and Uganda

Implementation of Performance Support Approaches in Central America and
Uganda

The Capacity Project worked with governments and partners in Central America 
and Uganda to test approaches for strengthening supervision systems in the 
health sector, as one component of the Project's workforce performance support 
strengthening. These experiences demonstrate that supervision makes sense when 
it follows the local performance improvement processes, and when supervisors 
pay attention to the needs derived from local action plans to close identified 
performance gaps. Local health workers feel more connected to the organization; 
they feel that the organization is finally responsive to their needs, and their 
feelings of invisibility, isolation and abandonment are reduced. Supervisors 
feel that their visits are useful and appreciated by local staff; they feel 
that performance support creates a link among the different levels of the 
organization. All of them find themselves playing different and complementary 
roles of a common task: improving performance and quality of service delivery.

Evidence collected from the performance support approach test sites shows that 
in addition to improving adherence to good practices and performance standards, 
the intervention was strong enough to produce changes in the structure and 
behavior of the participating organizations. 

The Capacity Project's report
<http://www.capacityproject.org/images/stories/files/performance_support_approaches.pdf>
  describes the most important lessons learned during the Project's eight 
performance support implementation experiences.

http://www.capacityproject.org/images/stories/files/performance_support_approaches.pdf


Jennifer Solomon
Communications Specialist
IntraHealth International
6340 Quadrangle Drive, Suite 200
Chapel Hill, North Carolina 27517
+1-919-433-5759
skype: jennifer.solomon6
mailto:jsolomon@intrahealth.org

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